This is an English translation provided for convenience. The French version is the legally binding one and prevails in case of discrepancy.
Draft version: details in yellow will be filled in before the shop opens.
Where and how much?
| Destination | Cost | Delivery time |
|---|---|---|
| Mainland France | Free | 3 to 10 working days after dispatch |
| Rest of the world | TO BE COMPLETED: international flat rate | 10 to 30 working days after dispatch, excluding customs delays |
Exact costs are shown in the cart before payment. Order preparation: up to 15 working days (every print is packed by hand). Shipped with TO BE COMPLETED: carrier, with tracking: you get the tracking number by email when the parcel leaves.
Outside the European Union, customs duties or import taxes may be charged on receipt by the carrier or the local customs: they are paid by the recipient.
Packaging
Prints are rolled in a rigid tube for large formats (up to 70 cm), and shipped flat in rigid packaging for smaller ones.
Damaged or lost parcel
On delivery, check the parcel in front of the courier if you can and note any damage. In any case, take photos (parcel and print) and email us at crew@browsterz.com with your order number. We deal with the carrier. Until you've received the parcel, the risk is ours: a lost parcel is re-sent or refunded.
Changed your mind? 14 days to return
You have 14 days after delivery to tell us you've changed your mind, no reason needed. Full conditions are in the Terms of sale (section 8). In short:
- Tell us by email at crew@browsterz.com (or send the form below), with your order number.
- Send the print back within the next 14 days, well protected (ideally in its original packaging), to: TO BE COMPLETED: return address. Return shipping is paid by you: a tracked and insured service is recommended.
- We refund you (price + original shipping) within 14 days of your request, using the same payment method, at the latest once we've received the return parcel.
Custom commissions can't be returned (except if defective: see the guarantees in the terms of sale).
Defect or mistake on our side
Print damaged, not as described, or wrong item: email us with photos. Return shipping is then on us, and you choose between repair, exchange (if possible) or refund, under the legal guarantees (see Terms of sale, section 9).
Model withdrawal form
Copy it into an email, or print it, fill it in and send it back, only if you wish to withdraw from the contract.
To Lionel Braun (BROWSTERZ), TO BE COMPLETED: address, crew@browsterz.com:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):
Ordered on (*)/received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.